Refund policy

Live livestock: Please inspect your order on arrival. If livestock arrives dead on arrival (DOA), contact us within 24 hours with clear photos of the unopened shipping bag/container and the livestock. Approved DOA claims will be reviewed for replacement or store credit; do not discard the item until we respond. Live livestock disputes are handled through this DOA process.

Dry goods: Unused, unopened dry goods may be returned within 30 days of delivery. Contact us before sending a return; return shipping is the customer’s responsibility unless the item arrived damaged or incorrect. Refunds are issued after inspection.

Local delivery: If you miss a scheduled delivery, please contact us promptly. After 15 minutes, the delivery fee and reserved delivery slot may be forfeited. This does not replace or limit the DOA process for live livestock.